A new call center statistics function enables users to monitor, manage, and evaluate their call center. Number of received, answers, missed, abandoned and transferred calls are all available, along with answered and unanswered rates, abandoned rates, average talking and waiting time, and more!
These powerful tools allow you to manage multiple queues ensuring the consistent customer experience. Contact us to see how we can help you manage your call center.
October 3, 2017 Categories:
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