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Transfer calls to your cell phone

Imagine this, you step out of the office to grab a quick bite and the phone call you've been waiting for all day decides to call early. Wouldn't it be nice if the office could transfer your call to your cell phone without any delay or disconnect? With our new external transfer, receptionists and office staff can forward calls directly…

Call Queue Statistics

A new call center statistics function enables users to monitor, manage, and evaluate their call center. Number of received, answers, missed, abandoned and transferred calls are all available, along with answered and unanswered rates, abandoned rates, average talking and waiting time, and more! These powerful tools allow you to manage multiple queues ensuring the consistent customer experience. Contact us to…